Cancellation and Returns Policy – JERSEYS WORLD IL
Last updated: 11.09.2026
At JERSEYS WORLD IL, we want to provide our customers with a convenient, clear, and fair shopping experience. This policy details the terms for canceling transactions, returns, and exchanges, subject to the provisions of Israeli law.
1. Order Cancellation
You can contact us to request an order cancellation within 24 hours of placing the order, provided the order has not yet entered the preparation, personalization, or supplier handling process.
If the order has not yet been processed, we will make every effort to stop it and cancel the transaction.
A cancellation request received after the order has already entered the preparation, personalization, or shipping process may not be fulfillable in the same manner.
Nothing in this section shall derogate from any right of cancellation or any other right granted to the consumer by virtue of the Consumer Protection Law or any other law.
2. How to Cancel an Order?
Cancellation requests can be submitted using the contact details provided on the website.
When submitting a cancellation request, it is recommended to include:
- Full Name
- Order Number
- Phone Number
- Email Address
- Reason for cancellation, if relevant
Upon receipt of the request, we will check the order status and update the customer regarding the possibility of cancellation.
3. Cancellation Before Order Processing
In the event that a cancellation request is received before the order has entered the preparation or processing stage, the business will proceed with canceling the order and refunding the payment in accordance with the provisions of the law.
4. Cancellation After Order Processing Begins
If the order has already been sent for preparation, personalization, or handling by the supplier, it may not be possible to stop the process.
In such a case, we will examine the options available to the customer according to the order status and the provisions of the law.
5. Personalized Products
Some products on the website can be personalized, including:
- Name on the back of the shirt
- Number on the back of the shirt
- Patches
- Selection of special options
- Other adjustments or additions offered on the website
The customer is responsible for ensuring that the details entered at the time of order are correct.
In the event that incorrect details were entered by the customer, such as a misspelled name or an incorrect number, please contact us as soon as possible.
When it comes to a product that was specially produced or customized for the customer, different cancellation provisions may apply in accordance with the law and the stage of the order.
6. Defective Product or Product Not Matching the Order
If a defective product, a product different from the one ordered, or a product that does not match the order details is received, please contact us as soon as possible.
The inquiry should include:
- Order number
- Description of the problem
- Photos of the product, if possible
After reviewing the case, we will act in accordance with the provisions of the law and the circumstances of the case.
7. Size Exchange
In the event that the customer wishes to exchange a size, please contact customer service as soon as possible.
The exchange option will be subject to product availability, its condition, and the customer's rights according to law.